Sheila Kessler <br/><br/>
Measuring and Managing Customer Satisfication 

 - 1st 
 -  "Wheeler,Allahabad"  1998 
<br/><br/> ISSUED 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management Management Studies 
<br/><br/><label>Dewey Class. No.: </label>