"Gallagher,Richard S" <br/><br/>
Effective software customer support 

 - 1st 
 -  "Thomson,New York"  1995 
<br/><br/> YES 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer Science Computer Science 
<br/><br/><label>Dewey Class. No.: </label>