"Dyche,Jill" <br/><br/>
The CRM Handbook 

 - 1st 
 -  "Pearson,Singapore"  2002 
<br/><br/> YES 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management Management Studies 
<br/><br/><label>Dewey Class. No.: </label>