Soft Skills <br/><br/>
Effective Call Center Training 

 - 1st 
 - New Delhi  "Excel,New "  2001 
<br/><br/> YES 
<br/><br/><label>ISBN: </label>81-7446-255-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Training Management Studies 
<br/><br/><label>Dewey Class. No.: </label>