"Besterfield,Dale H etal" <br/><br/>
Total Quality Management 

 - 3rd 
 -  Pearson Education (Singapore)    2005 
<br/><br/> YES 
<br/><br/><label>ISBN: </label>81-297-0260-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management Studies 
<br/><br/><label>Dewey Class. No.: </label>