TY  - BOOK
AU  - Satish K Batra
AU  -  Kazmi S H H
TI  - Customer Behaviour : Text and Cases
SN  - 81-7446-360-7
PY  - 2004///
CY  - New Delhi
PB  - Excel 
KW  - Consumer
KW  - Management Studies
N1  - YES
ER  -