"Gronroos,Christian" <br/><br/>
Service Management and Marketing 

 - 2nd 
 -  "John Wiely, Ne"  2001 
<br/><br/> YES 
<br/><br/><label>ISBN: </label>9812-53-143-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing Management Studies 
<br/><br/><label>Dewey Class. No.: </label>