"Fitzsimmons,James A" <br/><br/>
Service Management 

 - 5th 
 - New Delhi  "TMH,New "  2006 
<br/><br/> YES 
<br/><br/><label>ISBN: </label>0-07-061566-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Management Studies 
<br/><br/><label>Dewey Class. No.: </label>