TY  - BOOK
AU  - "Glynn,William J"
AU  - " Barnes,James G Eds."
TI  - Understanding Services Management
SN  - 81-203-3935-X
PY  - 2006///
CY  - New Delhi
PB  - "PHI,.New "
KW  - Service
KW  - Management Studies
N1  - YES
ER  -