TY  - BOOK
AU  - "Jauhari,Vinnie"
AU  - " Dutta,Kirti"
TI  - "Services : Marketing,Opeations, and Management"
SN  - 0-19-568908-9
PY  - 2010///
PB  - Oxford University 
KW  - Service
KW  - Management Studies
N1  - YES
ER  -