"Besterfield,Dale H" <br/><br/>
Total Quality management 

 - 2nd 
 -  Pearson Education (Singapore)    2001 
<br/><br/> TRANSFERED 
<br/><br/><label>ISBN: </label>81-7808-270-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TQM Management Studies 
<br/><br/><label>Dewey Class. No.: </label>