Ferdinand Fournies <br/><br/>
Why Customers Dont Do What You Want Them to Do 

 - 1st 
 -  "Tata McGraw-Hill Publishing Company  Ltd,New "  2008 
<br/><br/> YES 
<br/><br/><label>ISBN: </label>978-0-07-058656-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>General General 
<br/><br/><label>Dewey Class. No.: </label>