"Besterfield,Dale H et al." <br/><br/>
Total Quality Management 

 - 3rd 
 -  "Pearson Education, New "  2013 
<br/><br/> YES 
<br/><br/><label>ISBN: </label>978-81-317-3227-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management Management Studies 
<br/><br/><label>Dewey Class. No.: </label>