000			00534nam a2200193Ia 4500
005			20240823031104.0
008			240823s9999||||xx |||||||||||||| ||und||
020			_a978-0-07-070099-4
041			_aENGLISH
082			_A658.8 Q1
100			_aValarie A Zeithaml et al.
245		0	_aServices Marketing Integrating Customer Focus Across the Firm
250			_a5th
260			_c2011 _bMcGraw - Hill Higher Educ _aNew York
500			_aYES
650			_aServices Marketing _bManagement Studies
942			_cBK
999			_c190242 _d190242